Westinghouse WBRCNG140F Installation Manual download pdf (Page 57)

WHL-015 REV. 12.17.14

Figure 43 – Flame Sight Glass

PART 13 – TROUBLESHOOTING

TROUBLESHOOTING CHART

PROBLEM

POSSIBLE CAUSES

POSSIBLE REMEDIES

No electrical power

to the appliance

1. Is the plug on the power supply cord unplugged

from the electrical outlet?

2. Is electrical panel’s 10 Amp circuit breaker tripped?

3. Is the fuse on the circuit board good?

4. Is there a power outage to the home?

1. Reset the plug.

2. Reset the circuit breaker.

3. If the display panel is blank, unplug the unit or

contact an authorized service technician.

4. Contact the power company.

No water available

when a faucet is

opened

1. Is the water supply valve shut off at the meter (do

cold water faucets work)?

2. Is the water supply valve near the unit open?

3. Is the water pipe frozen?

4. Is an error code flashing on the display panel (leak

detected)?

1. Open the closed supply valve.

2. Open the water supply valve.

3. Turn OFF the unit, close all water valves and the

gas valve. Contact an authorized service technician.

4. Refer to error code information and contact an

authorized service technician.

Hot water is not

available when the

faucet is opened.

1. Does the appliance have power (plugged in)?

2. Is the appliance turned ON?

3. Is an error code flashing on the display panel?

4. Is the gas supply valve open or shut off at the meter

(do other gas devices work)?

1. Restore electrical power to the unit.

2. Press and hold the Power button to turn the unit

ON.

3. Refer to the Diagnostic and Error Codes section in

this manual.

4. Open the gas supply valve.

The water

temperature is not

hot enough or turns

cold during use.

1. Is the faucet open enough to draw at least 0.6

gallons (2.3L) per minute through the appliance?

2. Is an error code flashing on the display panel?

3. Is the outlet water temperature set too low?

1. Open the faucet to allow more water flow.

2. Refer to the Diagnostic and Error Codes section in

this manual.

3. Adjust the outlet water temperature (refer to the

procedure in this manual).

It takes a long time

before hot water

flows from the

faucet.

Is the faucet some distance from the appliance?

a. Allow time for the cold water already in the pipes to

flow from the faucet.

b. Have recirculation valves and/or plumbing return

line(s) installed and program the unit for recirculation

mode.

The water is not hot

enough.

Is the water temperature set too low?

Adjust the temperature setting.

The water at the

faucet is too hot.

Is the water temperature set too high?

Adjust the temperature setting.

A fan can be heard

even when the unit is

not operating.

1. The fan continues to operate after the burner shuts

off to clear the exhaust vent of combustion gases.

2. The fan may run to help prevent freezing.

1. This is normal operation – no action is required.

2. Protect the appliance from freezing temperatures

or shut off and drain the unit.

White “smoke” can

be seen coming out

of the exterior

exhaust gas vent.

Depending on the outside temperature, water vapor

can be produced as the exhaust is vented.

This is normal operation – no action is required.

Table 27 – Troubleshooting Chart

1 2 ... 52 53 54 55 56 57 58 59 60 61 62 ... 72 73

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Westinghouse WBRCNG140F Installation Manual Page 57

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